Frequently Asked Questions
Everything you need to know about your Undefeated shopping experience.
How long does shipping take for domestic orders?
Standard domestic orders are typically processed within 2-3 business days and arrive within 5-7 business days via UPS or USPS.
What is your return policy for limited edition releases?
Please note that all sales on limited edition collaborations, launch products, and discounted items are final and not eligible for return or exchange.
Do you ship internationally?
Yes, we offer worldwide shipping. International delivery times vary by destination, and customers are responsible for any applicable customs duties or taxes.
How can I track my order?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website.
Can I cancel or modify my order after it has been placed?
Due to our rapid fulfillment process, we are unable to cancel or modify orders once they have been submitted. Please review your cart carefully before checkout.
Are your products authentic?
Undefeated guarantees that all products sold on our website and in our retail chapters are 100% authentic and sourced directly from the brands we carry.